Upcoming WoW Mouse software update
As done earlier this month, we are currently preparing to launch a new software update for the WoW MMO Gaming Mouse. One of the main reasons for this forthcoming update is the fact that a few software issues affected some WoW Mouse users’ ability to take full advantage of the button programming capability on the mouse.
We have addressed some of the issues in the recent software update and are currently working to resolve the remaining known issues. Before listing the planned updates, I want to explain a little bit further about some of the software changes.
First off, we’ve received complaints quite a few times from customers trying to rebind buttons to continuously send a single key. This is a known issue since currently all custom macros are treated as long macros and therefore only allowed to be sent once or looped a given number of times. This will be fixed in the February update as shown below - for now you can use the commands from the Game Commands list which are handled correctly and can be repeated.
Secondly, some users had trouble finding their character names when using the built-in armory window. When encountering this problem, make sure that you can find your character using The World of Warcraft Armory website, remember to select your region correctly and check the spelling as well.
A known issue regarding finding your character name, is that when the name contains any special European characters (accented letters, etc.), the software is not able to read it properly and therefore can’t find the character. As you can see below, this issue will also be fixed in the next software update.
Finally, here’s the list of fixes planned for the upcoming release, which will be available last week of February:
1. Fix armory linking for character names that contain non-standard characters such as accented letters, etc.
2. Fix repeat rate for single key mappings – now you will be able to press and “hold down” the button if it’s mapped to a single key.
3. Fix mouse button 4 and 5 for non-default assignments.
4. Some translation and layout fixes for localized versions.
Of course we’ll do another post here on the blog prior to the software update launch in case more fixes will be included and, looking forward, make sure software updates are quickly shared with WoW Mouse customers as soon as they are released.
/Casper
January 29th, 2009 22:33
Will this new software allow you to press buttons while holding down the right mouse button? I remember reading somewhere in these blogs that the mouse only recognizes one button push at a time.
This is the single reason I can’t buy your mouse yet.
January 30th, 2009 02:21
Hi Casper,
Any updates on the MAC drivers?
January 30th, 2009 14:08
to steven to my knowledge that was a problem with some of the mice not the driver because i never had the problem u are talking about. and they are now shipping out rmas with the revised mice
to bob look on the main site look at the post right before this one it will tell you about the mac drivers
January 30th, 2009 17:55
Hi Casper,
I don’t find any possibillity to progamm a button for my TS(push to talk).
I need the function:
Wenn I hold the mousebutton it will hold the binded Key and when I release the button mousebutton it will hold off the button.
I have searched the Internet and didn’t found any Forum for the nice freaky cool looking Mouse :D .. because I got mil. of entrys.
Is there a forum for the mouse?
I hope you can help me, don’t whana use my old mouse again. ;)
P.S.: Sorry for my bad english I hope you understand what I mean. ;)
January 30th, 2009 18:18
Hi Casper,
Oh i didn’t read your Text correctly .. it planned … hm, I think it’s end Feb. right now :P
But I hope you have some Forum for your nice mouse.
January 31st, 2009 01:30
Do they plan to fix the issue with the third mouse buton ?
dont work if you press an other buton
February 1st, 2009 09:10
Hi there,
are there any new Features planned?
Forums would be a great idea ^^
Greetz from Switzerland
pAndZer
PS: I Love the Mouse it’s awesome
February 1st, 2009 23:50
Current 1.02 driver still not fix issue that, while hold right or left button, window key 4and 5 cant operate, and while hold right or left button, D-pad have to press twice to get operate.
$99 is way too expensive for the mouse that i cannot use it even basic operation. Is it take that long another four weeks for fixing these issue?, any quick hotfix for $99 mouse? or its not include support from the company?
February 2nd, 2009 00:21
personnaly mouse buton 4 and 5 work properly
February 2nd, 2009 00:59
@mouseuser
How properly do you mean.
You try to click it while holding right mouse?
Its was bind with single preset actionbar provide by software, no any fancy macro used. Its still not operate while holding right mouse.
I did not see any hardware problem with this because of it operate normal with single click only this button, but not while hold other button.
Its has been many ppl have this issue. As i qoute from JRD
http://www.fragyou.net/2008/12/11/delays-for-the-wow-mmo-gaming-mouse/#comment-30624
JRD
December 24th, 2008 04:55
75
As suggested by #69 I did some experimenting with AutoHotKey. While I was able to map what the mouse software considers “windows button 4? and “windows button 5? to act as the Ctrl key and Shift key respectively this did not function in practice. While this was technically successful In experimenting however I did get what I hope will prove to be useful information to both Steel Series in updating the next driver/software package and owners for creating workarounds in the mean time.
“Left-Click” (Button 1), “Right-Click” (Button2) and “Move and Steer” (Button3) all execute a down signal when pressed and an up signal when released when left in their default positions. All can be pressed and held simultaneously and function if left in their default positions.
Issue #1: Remapping any of the other buttons as “Left-Click” or “Right-Click”, or even attempting to revers them, will execute the down signal and up signal without any delay regardless of if you click the button or hold it. AutoHotKey also differentiates between a Button 1 press in it’s default location and remapped Button 1 press. It labels this as “artificial”. This leads me to believe this is a software issue not a limitation of the hardware itself. When you leave buttons 1-3 alone the software isn’t doing anything to them. If you edit them it is overriding their normal function and attempting to send the signal for the mouse button direct to windows. In this case what the software has been instructed to send seems to be incomplete?
Issue #2: “Windows Button 4? and “Windows Button 5? do not appear to be supported as “real buttons”. They instead are flagged as “artificial” in AutoHotKey and send only an “up” or “release” signal. This seems to be why we are unable to map either of these 2 buttons in game.
Issue #3: When holding buttons 1, 2 and/or 3 the first press of any button on D-Pad, four top mounted buttons or the left mounted toggle switch does not execute. The second press (and subsequent presses) while holding 1, 2 and/or 3 however will execute. So again this leads me to believe this is not a hardware limitation but a problem with the software. It seems to be capable of sending simultaneous signals, it is just doing so incorrectly.
Issue #4: The two buttons above the D-Pad on the right seem to be the exception. They send no signal at all if pressed while you are holding buttons 1, 2 and/or 3 down.
Issue #5: As to the macros only initiating an “up” signal or some issuing an “up” signal with zero delay after the “down” signal; testing by mapping a button to a movement command under “Game Commands” however IS functioning properly. It presses and holds down until the button is released. Only issue #3 or #4 interfere with this.
For me personally I will continue using my old mouse (which achieved everything I’m trying to execute here) until these issues are resolved. I am hopeful now however that these are all possible fixes through a new software release. While I’m rather disheartened that this isn’t preforming properly right now I’m hopeful these issues appear to all be software related rather than physical limitations of the hardware. Hope my rambling was of use to someone.
Its over 5 weeks and issue still cannot fix? and need another 4 weeks to see if its will fix or not?
February 2nd, 2009 01:00
@mouseuser
How properly do you mean.
You try to click it while holding right mouse?
Its was bind with single preset actionbar provide by software, no any fancy macro used. Its still not operate while holding right mouse.
I did not see any hardware problem with this because of it operate normal with single click only this button, but not while hold other button.
Its has been many ppl have this issue. As i qoute from JRD
http://www.fragyou.net/2008/12/11/delays-for-the-wow-mmo-gaming-mouse/#comment-30624
Its over 5 weeks and issue still cannot fix? and need another 4 weeks to see if its will fix or not?
February 3rd, 2009 09:25
if i click right buton third buton doesnt work
that the most annoying bug for me (cause in game i allways click the right buton )
February 4th, 2009 12:00
I love this mouse as a design, but it’s basically UNUSABLE because of one small driver bug:
[If you’re holding down the right mouse button, the first click of ANY custom button does not register.]
ie yes you can click two buttons simultaneously, but you need to do so repeatedly. If this one small but fatal flaw were to be fixed, everything else becomes manageable.
Why then, do we have to wait another MONTH for such a fix ? Progressive smaller driver patches PLEASE, not a month waiting for you to include less important smaller fixes into the package.
If, as a manufacturer, this driver (that we’ll apparently have to wait until the end of february for!) misses again, you’ll have put a product on the market without functioning drivers for over quarter of a year.
February 4th, 2009 20:48
This company has proven they are only out for your money and they will stop at nothing to get it. NEWS FLASH, by scamming people over and over, they will lose all the money they have scammed out of people and any furture money they may have received for this so called mouse!!! I see law suits coming and for good reasons!! This company needs to be closed down!!
February 4th, 2009 22:20
I just bought the mouse.
omg
Cant make self / focus cast keys work, ie u wont be able to press alt to heal yourself or (eg) shift to heal your tank while having another party member selected… :S
I think it would be kinda useful to play wow before designing wow mouse…
February 8th, 2009 06:13
I’m disappointed with the mouse, this situation with the buttons not working right really makes the game play so irritating that i had to go back to my old mouse. I would like to know if this is a Hardware issue or a software issue. The mouse looks great but if it doesn’t work right…. there is no point!
February 8th, 2009 14:12
A date for the fixed driver ?
February 9th, 2009 00:10
i own this mouse and i have the same issues you have…i can’t believe this company sells around the world this mouses with this big issues. i hope they have a solution for this VERY BIG problem, and i hope they have it fast!
February 9th, 2009 05:32
I returned the mouse today, I hope they come up with a revised version of this mouse. Till then ill keep my old mouse.
February 11th, 2009 09:40
so as of today the 10th i downloaded the new patch for wow and now all of my hot keyed buttons are not working. Left-click Right-click and windows button 4 and 5 work but all the others will not. Im no even useing macros. for example: i assigned Action Button 11 to the inner button (directly right of Left-Click) labeled as “1″ and it will not cast the spell. Im assuming blizzards new patch may have messed things up with the mouses software? any one else getting this?
February 11th, 2009 19:37
YOUR BEST BET IS TO JUST RETURN THIS SO CALLED WOW MOUSE. IT IS NOTHING MORE THEN A $100 PIECE OF SHIT!!!!
February 11th, 2009 19:45
Capitalisation and obscenities aside, I’d agree.
SO very dissapointed with the product and non-existant support. Wish to god I hadn’t bought mine via mail order. Can be assured I will never, *ever* buy another prodcut from Steelseries again.
February 12th, 2009 01:21
Hi this is to everyone!!
I see a lot of potential in this mouse and because this is a software issue I know they will resolve it. This is typical for most companies selling software on tight schedules. Case in point “Microsoft” (the Software Giant) does this sort of thing all the time. Sure it pisses people off but then when the updates start rolling in and the software starts to work, we say nothing.
So Steelseries you goofed up your software, Fix it and I know I will enjoy playing with this mouse. Until the update rolls out I will be content with my Logitech MX Revolution!
February 12th, 2009 02:21
To the above post, IT WAS NOT JUST THE SOFTWARE THEY MESSED UP ON. THEY SHIPPED OUT A MOUSE THAT BRAKES WITH IN MINUTES. EVEN THOUGH THEY SAY THEY HAVE FIXED THAT ISSUE, THEY HAVE NOT AND THEY ARE STILL SHIPPING OUT BROKEN MICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!
February 12th, 2009 11:46
When will you release Russian update?
All mouse software is pretty useless without it.
February 12th, 2009 18:23
Im gonna want to have these buttons/buttoncombos for accessing my actionbars, ctrl,shift,alt-ctrl,alt-shift. each one takes me to a different actionbar, 4 bars total, with 10 buttons on each. Will need the “Hold down” update feature, but can u add so that i can have 2 buttons ei alt-ctrl or alt-shift?. it works on my logitech mouse.
February 12th, 2009 18:28
sry misswrote there. the keycombos give me access to 3 aditional actionbars, and i have the 4rth for my petbar. so 4 actionbars and my petbar all via my mouse.
February 16th, 2009 05:31
I am hoping the right mouse button issue is resolved soon. Personally, this mouse was the reason I returned to WoW - I hope this will not turn out to be a $100 mistake.
Set up any button for straif (right or left). Straif and hold down the right mouse button (to control the camera). Click any other button. Nothing happens.
Related issue - set a button to move and steer. Click any other action button. Nothing happens.
Has anyone been able to return their mouse? If the right mouse button issue is not fixed, this is a useless device.
February 16th, 2009 08:05
YES you can return it and you should do it asap. I returned both of mine.
SS has not fixed the problem yet even though they say they have. This so called mouse is a $100 pile of trash! The only thing that half ass works like SS said it would is the lites but come on lets face it, are they worth $100 bucks?
February 16th, 2009 08:11
By the way, because of how SS has handled the whole situation for this mouse, THEY HAVE LOST ME AS A CUSTOMER ALL TOGETHER.
February 19th, 2009 20:22
Italy importer have saying that a new patch will be relased soon ( near 25 February ) … Someone can confirm it ?
February 20th, 2009 01:22
Guys,
We are planning to release an update that will fix most of the issues by the end of February. The exact list will be published in the release notes.
We’re also working on the tighter integration with the game to allow binding real in-game macros, however there is no concrete ETA on this yet.
Thank you for your patience and stay tuned! :)
February 20th, 2009 08:57
??????? ?????? ??????? - ???? ? ?????? ???????? :(
February 20th, 2009 15:49
Quote: We are planning to release an update that will fix most of the issues by the end of February.
is the issue concerning right mouse button also on the list?????
February 20th, 2009 21:35
“We’re also working on the” blah blah
As long as the CORE functionality of it actually being a WORKING BASIC MOUSE is fixed I’ll be happy.
At least confirm you’ve fixed the RMB button so it works with secondary button presses.
February 21st, 2009 07:45
…just let me map basic windows commands to the mouse. I want to use the side buttons as forward and back buttons in Firefox, just like every other mouse on the planet lets me. Look at Logitech’s setpoint software if you need an example.
February 24th, 2009 14:36
I just got this mouse and basically love it (I can work around most of the issues brought up in this thread), there is one odd trait that I cannot ignore: whether in-game or out-of-game the cursor at times ‘walks’ straight down and this makes accurate clicking somewhat troubling. Is there a setting or resolution I can use to prevent this?
February 24th, 2009 18:23
Will the new driver support Windows 7 x64?
The current doesn’t work.
February 26th, 2009 00:27
Still waiting to be able to successfully file an RMA… still waiting for someone to contact me. I’ve tried email, I’ve tried filing a ticket, I’ve even tried calling and leaving a voicemail for your customer support…
Meanwhile, my mouse continues to have more and more problems… The extra buttons (other than the windows 4 and 5 buttons that most mice have) no longer respond at all. I suspect that this may be related to a windows Vista update that happened recently, but I’m not sure. Tested on 2 different computers… the buttons do nothing now.
Is this something your driver update will fix? When will we see this update? The end of February is fast approaching. (Online storage for profiles still says it’s coming in January 09… might wanna update that page)
I’m trying so hard to keep using your product, guys… When it’s working, I think it’s great. I just wish it were still working.
February 26th, 2009 18:24
‘last week of February’.
Two more days. Can’t wait for my RMB to work and be able to map keys like a regular mouse, so I can use buttons OTHER THAN my first ACTION bar. So I can use mods like Clique.
February 27th, 2009 01:21
Can you give us information on how exactly you plan on updating the macros for the software? it seems almost useless at the moment to me. its vary limited (no backspacing? who thought of that genius idea?)and i for one cant seem to figure it out. its nothing like the macros in game. it looks as though you could create some advanced macros with the ability to make them time sensitive, but unless you know exactly what you are doing and are completely accurate with spelling when trying to type fast then break then type again and get that macro time exactly how you want it it is impossible.this is my only beef with the mouse and would really like to see more out of it. so….. details?
February 27th, 2009 17:37
Tomorrow, tomorrow, I love ya, tomorrow, if this update doesn’t come I’LL FUCKING PISS FIRE YOU ASSHOLES!
April 8th, 2009 10:53
Hi,
just wondering (like so many others) when we can finally get our hands on some -working- Mac drivers :)
April 8th, 2009 17:58
I have expressed this issue in the forum on the previous update and will post it here.
I have had my mouse for roughly a month now, and while i havent encountered any issues with buttons or with macros, last night i ran into a problem that i cannot fix, and was wondering if any others have had this issue or know why it would have happened.
After one month of use, last night my mouse simply DIED. no reason at all, one seccond im casting spells left and right with my mouse, the next second nothing is happening. The cursor no longer moves, the lights are no longer on, and the buttons no longer work. for all intensive purposes, last night my mouse turned into a paper weight.
Has any1 else encountered this problem?? or know what it is i need to do in order to fix this issue?? The mouse was a gift to me and has also expired the one month return policy of gamestop, so i am no SOL and am not able to return it to gamestop for a new mouse.
April 12th, 2009 20:35
@Steve, #44
Had the mouse for about 3 weeks, and I hit the same problem as you. While switching profiles, the mouse became unresponsive and rapidly flashed a dull yellow then just shut off completely. It is now just as you stated, a paper weight. Haven’t had any other problems with it except this one, and I was just getting used to it to, then this. Oh well, have to exchange it then.
April 14th, 2009 07:29
Shin,
Glad to see im not the only one that has encountered this problem, sadly my one month of exchange has run out, so its useless until steelseries gets back to me on a solution to this problem, or on either sending me a new mouse, or refunding my money. either way i hope the do something about the problem.
April 18th, 2009 19:29
I would really really like to see that the macro’s you map to a button do not need the chat to execute. It really annoys everyone around you.
It’s like spamming the chat channel.
April 21st, 2009 23:47
since i dont live in world of warcraft 24/7 i would really like to be able to map one profile with windows commands like “doubleklick”
how could you miss that???
gif me yesterday!
April 27th, 2009 20:12
crap crap carp…cant get profile off armory…I program mouse and the next day doesnt work any more WTF…How do u sell something like this, this is false advertisment, and when i send my mouse back i shall better get a full refund, u do KNOW false advertisment is against the law right? well good luck in court..lol…..and another thing does any1 work in your support department, i have to keep updating my request and still no response(or did your employees bail after the relized the were part of the biggest peice of shit ever made?) anyhow nothing works like its said to, and no1 from support will contact u back after your send in your problems….THNX steelseries AKA limpseries
May 3rd, 2009 14:35
Totally Crap, Totally disapointed with the stupid mouse, at the price I paid, yeah.. cool it glow.. other than this, cant use it properly IG.. cant configure it yet properly via the armory..
that’s just a shame from me that I couldnt see any of the bad issues here, befoire buying…
May 13th, 2009 15:41
Dear Casper,
could you please fix magor probs., like macros, action bars, profiles…and than go to tuning it.
It is unplayable. We pay some solid amount of money for this product and expect a quality work to be done.
We have not started anti MMO Gaming Mouse company yet, but it could be done. Your clients mostly are WOW players, which use a few big forums to get knowledge. Please be sure that some sort of ALERT there could brings negative affect on your sales.
May 14th, 2009 06:21
Havent been able to use my mouse at all yet. The big issues are:
1. Cant bind any of they keys to fx, CTRL or ALT, SHIT etc.
2. Whenever i use a macro it spams in chat (anoys others, thus anoying me)
3. Profile is broken (guess its cause you use US armory ;) )
The other issues is either being fixed, or said to be fixed. But atm, it truly is a waste of money. Ive been using steel products basicly since you startet, and this is, if not fixed, my last. The service lvl is utterly c..p, the product if possibly worse.
If you cant fix it - then give a replacement product for all who bought. Something usefull, so we havent wasted our money.
May 26th, 2009 17:23
SO, when the hell are you guys thinking of throwing support in for windows 7?
I know the bla bla about beta not supported and stuff…so…oohh wait, kickysoft released it now….so where the hell is your support Steels?????
I find it really noobisch that among ALL THOSE OTHER PROBLEMS, this is not adressed.
so many problems for a mouse you pay so much money for, yet its utterly crap.
August 5th, 2009 00:58
[…] “First off, we’ve received complaints quite a few times from customers trying to rebind buttons to continuously send a single key. This is a known issue since currently all custom macros are treated as long macros and therefore only allowed to be sent once or looped a given number of times. This will be fixed in the February update as shown below – for now you can use the commands from the Game Commands list which are handled correctly and can be repeated.” READ MORE […]
February 4th, 2010 17:47
I use heal bot and it list its Mouse buttons as windows buttsons 1-10. The mouse program that I have now only list 2 Windows buttons that I can assign as windows buttons 4 and 5.. Am I doing something wrong or is there a fix otw?
February 8th, 2010 12:40
Guess this may be more a windows 7 issue then an actual problem with the mouse. If I run WOW normally, then the buttons on the mouse work fine. If I run WOW as administrator (needed for updates and patches) then the mouse buttons don’t work. Tried running the mouse software as administrator, but then it won’t run on start-up because it keeps asking permission.
May 5th, 2010 18:38
Fantastic post, can I link to this from my blog?
thanks…
May 6th, 2010 01:01
Wonderful post! it really got me thinking online coupons
August 31st, 2010 00:44
Just noticed a new webcam site called Chat Spasm, a chat site with musicians.