SteelSeries Xai 1.4.2 software available!
First of all - thanks for all the feedback provided in the earlier post.
Version 1.4.2 of the SteelSeries Xai software has just been released, now enabling macro functionality.
Get the new software here: SteelSeries Downloads
/Casper
November 15th, 2009 19:24
i got an error message during the firmware update, saying that the update was not succesfull and that i should try again. The mouse however stopped responding, after a reboot it was back alive, but now it thinks that it has the 1.4.2 firmware, so it wont allow me to try and update again…
with the 1.4.2 version of the software i cant go into any profiles, its at max speed all the time :S
November 15th, 2009 21:16
Fix the Kinzu.
November 15th, 2009 21:54
Same here..
i got an error message during the firmware update, saying that the update was not succesfull and that i should try again. The mouse however stopped responding, after a reboot it was back alive, but now it thinks that it has the 1.4.2 firmware, so it wont allow me to try and update again…
with the 1.4.2 version of the software i cant go into any profiles, its at max speed all the time :S
November 16th, 2009 02:01
Right I forgot about that.
I installed the 1.4.2 driver and firmware through my laptop and got the same error. But it showed Firmware Version 1.4.2 on the mouse display and it still worked, so I immediately plugged it into my Linux PC to check if they really fixed the Linux issues - and yes they did. So this is definately the new firmware on the mouse.
Anyway I’m just checking it out on my PC as I was gaming a bit in Vista anyway. The driver installed without issues and recognizes the Xai as FW 1.4.2 and I can also change the settings.
I haven’t checked it out myself on the laptop I initially installed the driver and firmware, but I believe that it should work if you reinstall the driver after flashing the firmware.
November 16th, 2009 03:33
@Hmmmm
can you use the display of the mouse to load the defaults and reinstall the software? If the problem still persists, let me know.
To see the firmware version the mouse is running, just after plugging it in it’s shown on the mouses display for a few seconds before the SteelSeries logo fades in.
Also it would be great to know from which version you upgraded that gave you the Update error.
@anonyMouse
which version did you upgrade from when you got the error?
November 16th, 2009 07:01
I got the same error. I don’t know if the firmware was correctly installed, however the mouse works fine after the restart.
November 16th, 2009 09:38
same error here :/// cant change cpi..always on fullspeed
November 16th, 2009 11:06
“can you use the display of the mouse to load the defaults and reinstall the software? If the problem still persists, let me know.”
that was my first instinct, it didnt solve the problem.
“To see the firmware version the mouse is running, just after plugging it in it’s shown on the mouses display for a few seconds before the SteelSeries logo fades in.”
it shows 1.4.2
“Also it would be great to know from which version you upgraded that gave you the Update error.”
1.3.6
using the previous version of the mouse program is the only thing that seems to help. So i got FW 1.4.2 and SW 1.3.6
November 16th, 2009 12:12
-edit
using the previous version of the mouse program is the only thing that seems to help. So i got FW 1.4.2 and SW 1.3.6
i don’t know why i thought that it was helping, the mouse doesnt respond on any settings, it runs at full speed at all times, regardless of the software version
November 16th, 2009 12:12
-edit
using the previous of thon of the mouse program is the only thing that seems to help. So i got FW 1.4.2 and SW 1.3.6
i don’t know why i thought that it was helping, the mouse doesnt respond on any settings, it runs at full speed at all times, regardless of the software version
November 16th, 2009 12:40
I cannot tell exactly anymore which firmware I had installed before. I think it was 1.3.6.
Interestingly enough I just booted my laptop from where I initially installed 1.4.2 and quess what: it’s working now.
So the only thing I did after updating the firmware and drivers on my laptop (and getting the errors), was to reset to default settings and install the drivers on another PC and plug in the mouse. After that it also worked on my laptop… weird.
Maybe someone could try to install the drivers on a second PC, plug in the mouse and then back to the PC you originally installed the drivers and firmware.
Oh and yeah: I don’t get it myself why this works after all.
November 16th, 2009 13:45
Hi guys
I’m here again :P
I’ve installed the new software few days ago
So far I didn’t encounter any problems
I’m just confused about something
Why I can only assign the first 8 macros I’ve made and those left on I can’t assign them
You guys know what I mean ?
Maybe I can take a screenshot later on
And also another problem when I first time open the new 1.4.2 software
it detected my Xai mouse
And then it says need to download the latest firmware and etc things
Suddenly
It says the firmware update can’t be complete
Erm..
Unfortunately I forgot the reason =.=
But my mouse still working properly
After that the windows says the hardware is not properly installed
It requested to restart my pc
I did it
After the pc restart
I try to do the firmware update again
it works and everything’s fine
Thanks to the steelseries team and everything
You guys are really better than some other manufacturers in my opinion XD
Wish that my macros assigning problem above can be answered by someone
Regards
November 16th, 2009 14:46
what exactly does this new firmware update offer besides the macro options?
November 16th, 2009 17:50
After upgrading to the 1.4.2 firmware and software (going through the same freezing/reboot problem that others have had) my ExactRate setting is still varying wildly at values nowhere near what I have it set to.
Set to 750hz: http://img524.imageshack.us/img524/1871/mouserate.gif
I’m still getting massive positive acceleration too, using 6/11 Windows sensitivity. I’m talking up to 20% extra rotation across my pad when I move it at a fast speed that I could reasonably use in game.
Also still getting random errors in tracking, my cursor continues to move randomly around the screen when my mouse is lifted well above the pad.
Any updates on problems like this, which I know just about everyone else is having?
November 16th, 2009 17:53
Also if it matters, I submitted a support ticket to SteelSeries over three days ago and I still haven’t received any reply other than the original notification.
November 16th, 2009 18:20
Yes,I am having problems since updating firmware.It was fine till I updated,quite disappointing.Now dpi will not change until I disconnect usb plug and reconnect?
November 16th, 2009 22:40
Hmm how about Steelseries release the goddamn mouse in Canada… They won’t even reply at the email I send them, asking nicely just for an ETA (-_-).
November 17th, 2009 15:04
My mouse is having some problem to.The scroll wheel is having problems scrolling up, it skips sometimes. Changing the cpi setiings wont work sometimes either… hopefully new firmware will sort some things out.
November 18th, 2009 00:42
Hello!
I changed from 1.3.6 to 1.4.2 (Firmware & Software). I usually use 400cpi 6/11 and with the new firmware it’s a lot faster than before. Although I load my profile which I used in the past the sensitivity is a lot faster. I noticed if I change to 1600cpi 3/11 and click to apply and right after that change back to my normal settings 400cpi 6/11 it works. But after a reboot my sensitivity is high again although my settings have been loaded.
regards
November 18th, 2009 05:36
I wonder how many tickets they are getting about the Kiznu and Xai, because my ticket for the Kinzu is still open since its release.
November 18th, 2009 05:37
How do I get my profile name - displayed on the LCD on the bottom on the mouse it says in the faq you can check a button to do it , but i dont see it on the drivers..
November 18th, 2009 15:37
@ George
Double click on a profile ;)
November 18th, 2009 18:18
but it doesnt appear on the bottom of the mouse only the steelseries logo still..
November 18th, 2009 18:29
got the same problem as mario since the firmwareupdate from 1.3.6 to 1.4.2…
really annoying.
it was fine with the old fw and apparently there is no way to downgrade :(
November 18th, 2009 19:51
It would be nice to have a response from Steelseries….
November 21st, 2009 05:55
Ya it would be nice if they could stop ignoring their own customer that spends hundred on their overpriced products. The email I’ve sent to their Sale departement more than 1-2 week ago is still not answered.
November 21st, 2009 12:36
pro conartists, false advertising…no proper support. Don’t buy their crap people! I’m returning my xai also, never ever will i buy anything from steelseries again. What a dissapointment.
November 21st, 2009 12:40
pro conartists, false advertisingoper sproper support. Don’t buy their crap people! I’m returning my xai also, never ever will i buy anything from steelseries again. What a dissapointment.
November 22nd, 2009 18:33
that pisses me really off !! after my kinzu disaster, i have problems with the xai also !!! you can`t be serious steelseries…
i have no problem with the fact, if a new mice on market has some problems, but it`s really annoying to see, how many people (!) write problem reports in forums because of the kinzu series. and now people a fucked up about the xai series.
and who in gods name, had that idea with those idiotic mousefeets !?!? it`s horrible on cloth pads !!
how can pro teams like fnatic, SK, MYM etc could play with those at tournaments ??!?!
November 24th, 2009 10:12
Interesting that there is no official response here, as well as tickets opened on SteelSeries own support website. I feel a bit disappointed with the “service” considering the premium price that Xai commanded.
I noticed what might a bug on the 1.4.2 software as well. Windows mouse settings at 6/11. When sensitivity is adjusted and “applied” using the Xai software, Windows control panel mouse settings will jump to 11/11. This happens every single time when sensitivity changes are made via the software.
November 24th, 2009 12:42
well i have a hardware problem too, my Xai doesnt respond in cloth surface such as my QCK. the mouse is very new only used for 4 hours. firm updated from 1.3.6 to 1.4.2 but still the problem is there. the support responded to me after 7 days. they told me that a new firmware is going to get released today. i’m hoping this new firmware fixes problem or else this mouse goes for RMA :(
November 24th, 2009 14:02
New drivers, cool.
I hope it will fix my problems.
November 24th, 2009 18:54
I see the Kinzu drivers have been updated on 23th but there seems to be no updates for Xai..?
November 26th, 2009 07:31
I’m not experiencing any problems with my Xai on clotch pads what so ever. I’m currently on the QCK and I’m a low sense gamer, so some of you guys might have a defect product.
November 26th, 2009 13:16
Yaa, thats pretty bad for us if we get defect products. My friend also have the ikari laser, his left click button went wrong in about 1 month. If steelseries are making things that has no quality and longevity, i’m sure people are going to prefer other brands and stop buying SS mice.
November 29th, 2009 07:56
I noticed that after Xai software has been “installed”, you can copy the exe and dll file into a thumb drive and use it on other computers. yeah you can adjust cpi on mouse but scrolling for 100-200 cpi can be a real pain using the mouse’s stiff scroll wheel.
November 29th, 2009 14:12
@accu: how about using the left sidebuttons then. ^^
November 29th, 2009 14:36
You can fully configure the mouse with a copy of the application on another machine. I believe “installation” is not required. If Steelseries is serious about making this mice truly portable and “driverless”, the configuration application should be made available for download and use.
Installation is a Microsoft disease and totally unnecessary “follow the crowd” thingy.
November 30th, 2009 00:24
How about an update for the keeboard so that it will work with windows 7? Mine stoped working after I installed W7
Thanks in advance
November 30th, 2009 20:59
Hey guys!
Since I update from 1.3.6 to 1.4.2 my Xai sometimes starts to skip. It’s just for about 10 seconds but it’s annoying. Sometimes I have the problem that the mouse won’t react for 2-3 seconds. The mouse pointer just jitters and there is no constant move of it. As I said just a few seconds later is works again. Would be glad if you can help. If the Xai works it’s the best mouse I’ve ever had. (had a LOT :P) regards guys
November 30th, 2009 23:39
hey Mario,
i believe we have similar problems.
December 3rd, 2009 15:13
Good morning, veils I have the same problem as everybody, my mouse quickly puts on maximum has each time I change contour, then the problem also of the mouse which jumps during some seconds thank you for putting has the firmware day because I have this since I installed 1.4.2, before I had no worry those, it must it come from the firmware warmly. desolate my English is rather poor
December 3rd, 2009 15:16
When will SS release an update? My Xai stopps to move every few minutes and it sucks. I really get pissed. Daily I wait for an update but nothing happens. I start to get really angry. Hopefully SS will release an update these days.
December 4th, 2009 18:11
I guess I’ve won the grand prize then. Just bought the mouse and it worked just fine until I downloaded the software and it started to upgrade the firmware to 1.4.2, when it has finished I got the same error as you guys did. But my mouse is pretty much a fucking brick now, all that works is the buttons and not the tracking at all. The only time the tracking response is when I put my fingers in front of the laser about 2-3 cm away from the laser..
Now isn’t that just great for an expensive mouse? Exactly what I could have expected for the value of my money.
December 6th, 2009 07:39
hmm i have the same problem not so much with the profiles and the changing of the dpi but with the tracking.firstly i thought it wasmy mouse mat i bought the l5 which is compaitiable with laser mice if anything made the tracking worse.we all have the same problem i hope there isnt a recall that will be hassle hopefully a update will be out soon its annoying as hell,thought it was just mine and another load of grief trying to get overclockers to replace it lol.
December 7th, 2009 18:21
I have been waiting for 20 days right now since the problems appeared and there is still no firmware update released. You gotta be kidding me. I understand that a new product requires some time to work acceptable but the support which Steelseries offers is unbounded cheek. Would love to know when an update will be released and which problems will be fixed.
December 7th, 2009 20:19
Lucky ones that got the chance to get XAI. Steelseries is out of stock, no re-stock date, won’t answer support mails, plus all ‘resellers’ around only have 2 mice and a couple of mousepads and they think they are reselling. Plus no other site ships in here and I don’t wanna get it through ebay.
Any review from you guys on the mouse? Not fancy youtube ones, but from you
December 7th, 2009 20:29
Nvm, after reading the comments, I outline “lucky ones”. I hope they fix this soon, so it becomes a stable release and re stocked. Jeez
December 7th, 2009 22:20
Snap,
Installed latest firmware (1.4.2) and my Xai is now bricked - max sensitivity and mouse buttons no longer work - also crashes XP/Vista (tried on 2 different PC’s) - is a new driver/firmware update likely to fix this?
December 7th, 2009 22:22
If you stay with 1.3.6 is it gonna be ok? Cause my XAI is on the way and I don’t plan on updating anytime soon until a firmware that -WORKS- (damn steelseries) gets out. So, again, If you stay with 1.3.6 is it gonna be ok?
December 7th, 2009 22:27
@ CJ
If Xai is working its the best mouse I’ve ever had. I had following mice.
Intelli 1.1,Intelli 3.0,Razer Salmosa, Razer Krait, Razer Deathadder, Razer Copperhead, Raptor M2, Logitech G5, Logitech MX 518, Steelseries Kinzu, Steelseries Xai.
My Review: I really like the shape of the Xai. It feels more comfortable than my previous mouse Intelli 1.1. Especially the surface is much better. I haven’t had any problems with the previous driver 1.3.6. Everything was perfect. It comes with an warranty of 36 month which explains the “high” purchase price. I would recommand it everyone.
December 7th, 2009 22:27
CJ
You should be fine with the original firmware (worked fine for me anyway - but no macros - not the end of the world?) - just make sure you plug dirctly into a USB port (and not a hub) as the Xai appears to be a high drain device…
Good luck when it arrives!
December 8th, 2009 18:20
Hey all.
Just wanted to say after attempting the 1.4.2 firmware update my Xai is TRULY bricked. The update froze at the very end, I left it for 15 minutes in hope that it would finish, knowing that an uncompleted firmware update can cause a bricked mouse.
Restarting PC didn’t help, nor did trying other USB slots. Mouse is completely dead, has no power, doesn’t get detected by software when I plug it in or start PC with it already plugged in.
Anyone else have this problem?
Will Steelseries send me a replacement or refund if I open a support ticket?
P.S. I had all of the same sensor issues that other people have reported. Dissapointing to say the least, I just hope my £70!!! purchase is not all for nothing.
December 8th, 2009 18:22
Hey all.
Just wanted to say after attempting the 1.4.2 firmware update my Xai is TRULY bricked.
The update froze at the very end, I left it for 15 minutes in hope that it would finish, knowing that an uncompleted firmware update can cause the mouse to stop functioning.
Restarting PC didn’t help, nor did trying other USB slots. Mouse is completely dead, has no power, doesn’t get detected by software when I plug it in or start PC with it already plugged in.
Anyone else have this problem?
Will Steelseries send me a replacement or refund if I open a support ticket?
P.S. I had all of the same sensor issues that other people have reported. Dissapointing to say the least, I just hope my £70!!! purchase is not all for nothing.
December 8th, 2009 18:30
Thanks for the comments guys. When I receive my mouse I will see if there are any methods to extract the firmware from the mouse and create a rollback version for all of you back to 1.3.6.
December 8th, 2009 19:13
You can add me on MSN @ “cyberman@3v-gaming.com”
December 8th, 2009 23:22
See if you served not write much in English im spanish but if you help me settle.
Un saludo.
http://cdn.steelseries.com/mice/Xai_v1.3.6.exe
December 10th, 2009 17:51
Is there a fix for the Xai yet? This mouse is useless to me now =/. Last time I ever buy an SS product….
December 10th, 2009 18:36
@Kovacs
Yes. The exact same thing happened to the Xai I was sent.
It is unrecognizeable by the computer.
On Windows 7, Vista32, and XP there is no response whatsoever.
Unless there’s a hardware reset accessible to consumers (I doubt it), you’re going to need to
send it back, but I don’t know how long that’ll take.
December 16th, 2009 08:26
I had the same problem as most of you. Updated the firmware to 1.4.2, the computer froze after the update, and the mouse failed to respond after that, despite rebooting many times.
I finally fixed it by doing a system restore back to a time before I installed the drivers, and now it works fine, even after I reinstall the drivers.
It seems that the after the firmware update, something funky happens to the mouse and Windows can’t load the correct drivers for it (it shows up as a question mark under unknown devices in the Device Manager), and you need to completely remove them (not just uninstall the program, since that keeps the drivers on the computer) in order to get it working again.
December 16th, 2009 12:35
Ver.1.4.2 is buggy. Please fix that.
Macro managers are particularly prone to bugs.
This is my favorite XAI
I hope the update.
December 20th, 2009 04:20
Hello all,
many erros when installing software (in french), nothing in english
same problem after update (and many errors) mouse don’t response, need a reboot
Have you the same thing (movie here http://dl.free.fr/bKQwT6VE8 ) ?
That’s when I lift the mouse and I replace at the same place.
I’ve try the ozone smog with same sensor and no problem. The lift distance is smaller and tweakable by one button on the mouse !
I have same crazy tracking at times and since i’ve pluged the Xai is BOSD party
And please add support for keyboard bind (no macro) Can’t use sides boutons in UT99 !
December 22nd, 2009 09:19
Seriously are SS is some financial problems or something? I haven’t heard from them in 1 month and can’t even update my damn ticket! Getting really frustrated about this problem the mouse is worse then my old one from 2003 or something. Im giving them abit more time but im so about to send it back damn crap for 70 euro.
December 23rd, 2009 18:16
I just purchased this mouse, while it performs well one of the main functions doesn’t work, changing profiles via LCD. Every time I do that, the DPI changes to either 3200 or 5001. The only way for the profiles to change back is to unplug the mouse. It is a good thing this mouse cost $90 only for one of the major features to not work. SteelSeries, you really need to work on quality control. The Ikari was awful and plagued with issues when it came out, the Kinzu is awful and still isn’t fixed, and now my Xai has issues… This is becoming ridiculous.
December 23rd, 2009 23:32
I have had my Xai mouse for couple days now.
At first i got the same Firmware update error than most of you did.
But my mouse did not turn into a brick and it seems to work very well.
Other problems are, when changing profiles, the mouse cpi chages to very high value.
Only way make it go normal, is to use the Xai configuration program and load your normal settings.
I don’t even need more than one profile in my mouse anyway.
Overall, this is one of the best mouse i have ever used. My previous one was Sidewinder X8. Good mouse, but nothing compared to this one.
December 24th, 2009 03:20
^+1 I too experienced the same issue with the firmware update, though it seemed to work 100% after. No skipping on my qck mouse pad.
And I have to agree with you Tonde, coming from the; Diamondback, G5, DA and Sidewinder this one blows them all away. The shape and feel of the mouse is just perfect for my medium sized hands.
Oh yeah, discovered a bug where if you try to assign a macro to a button that already has a macro in use, it will simply crash the software’s UI. To work around this; disable the button, apply the settings then put the one you want in there. There’s another stupid bug when you create a macro and it just doesn’t appear on the button assignment tab/s. You have to close the program and reopen it.
Sort it out Steel Series :/ Paid good money for for this shit.
December 24th, 2009 04:05
I found a fix for the profile changing problem. You can’t have the CPI set to the same amount on the profiles. You have to have it set different so you can toggle it when you switch profiles.
Example: Profile 1 has 400/800CPI. When I switch to Profile 1, it has a high DPI, but when I toggle the DPI button, it goes right back to 800/400. Still a dumb bug that should never have surfaced, but this is SteelSeries we are talking about, not Jengo Fett.
December 28th, 2009 06:01
Isnt it uncomfortable with side-buttons on both sides? Especially when palm grippin it.
On the MS IMO 1.1 the side-buttons(one on each side) are “one” with the mouse. You cant feel them with your ring finger or pinky.
The buttons on the xai on the other hand seem to stick out?
Can someone enlighten me?
December 28th, 2009 19:58
yes k it`s right. the xai is not really a good mouse for palm grip. my ringfinger touching them and you feel them anytime, but that`s not dramatic. you have to deal with it.
but it`s great for claw grip. for palmgrip the shape of the xai is ok, but has no chance against the ikari :)
best palmgrip mouse in the world is still the ms intelli 3.0, then intelli 1.1. but ikari is also great for palmgrip :)
January 2nd, 2010 20:53
Has anyone had the problem I mentioned above?
The mouse isn’t in the device manager at all.
The support staff has not helped me fix the
problem, nor has given me a RMA number yet.
It’s been almost a month now.
The mouse is just totally broken.
January 4th, 2010 01:56
Oranjoose, it sounds like you got a DOA. That really sucks STEELSERIES hasn’t responded for you.
January 4th, 2010 05:28
Yep sensitivity seems way too fast ever since upgrading the firmware. 800 CPI feels like 5000.
January 5th, 2010 16:20
hello , i got a xai mouse and i got no problem , the soft works very good for me in W7 x64 , so i say this mouse in a vrey good stuff. Bye.
January 5th, 2010 18:10
My Xai sometimes stopps to move for 2-3 seconds. I just cleaned the sensor with a Q-TIP but it didnt help. Anyone got the same problem? (I Use 1.4.2)
January 7th, 2010 23:23
@jusuf: could you try it on a different pc?
@k & ric: For me it was a bit uncomfortable in the beginning too, but it was because of the style I was used to hold mice.
I normally place my thumb on the left side, my index finger on the left mouse button, middle finger on the right mouse button and both the ring and little finger on the ride side of the mouse.
Well that works fine with most mice I have used so far, but it does not with the Xai. The first thing that appeared weird to me, was that my index finger rested next to the mouse wheel and it required some force to bend my finger to the left to be placed on the middle of the button. That’s certainly not a nice feeling even after very few minutes of usage.
After some time it also gets tiresome for the ring finger, because it is bent outwards.
The next downside of this holding style (besides of the comfort issues described above), is that the mouse doesn’t rest straight in your hand but is rotated to the left for about 10 degrees (if you are right-handed). This means that if you move your hand in a straight line from right to left, the pointer won’t also move on a horizontal line but make a slope and that’s bad. Just try to rotate the mouse even more in your hand (45 degrees) to see what I’m trying to say.
So the right way of holding the Xai (in my opinion) is to put the ring finger next to your middle finger ON the right mouse button. By doing that the Xai stays stright in your hand and this automatically eliminates the problem with the index finger being to near to the wheel. This way you also don’t have to bend your ring finger in an awkward position (for the Xai at least) and it also won’t rest on the right side buttons.
HTH
January 8th, 2010 15:03
I have the newest firmware. My sensitivity is changing on it’s own while playing. It seems the sensor is very very sensitive to any kind of little dust particles. Cleaning the lens with air helps a little… yeah, maybe ten minutes and the problem is back. It’s almost like somebody is decreasing my sensitivity “on the fly” during 10-15min gameplay. I have a high quality cloth pad with clean surface.
This is unbelievable… this is the only mouse i’ve ever had with this kind of problems. I love the shape and accuracy, but unstable sens ruins it all.
Back to mx518 for now… :(
January 10th, 2010 15:01
Hello,
I still can’t believe we don’t have new firmwares / softwares to replace the buggy ones.
First, it was a nightmare to create macros & select them for my buttons : the sofware was continually crashing and did not want to save my preferences.
Next, why do we have to create a macro to select a letter on my keyboard?!? Macros are an imperfect solution to select the key: you can not “emulate” a key on the keyboard so that your character in a game is running or crouching constantly.
If someone know how to fix the problem, please tell me.
January 11th, 2010 15:36
Yeah they really need to fix the software. First off, give us the ability to assign key binds on the buttons. Instead of the buggy macro system. Awesome hardware let down by buggy and poorly written drivers, shame. Though I am enjoying using mine, its VERY frustrating making macros for new games.
Give us KEY BINDS! Surely can’t be too hard to program considering most gaming mice have this function.
January 12th, 2010 12:21
My xai stalls my bios boot up. Only when I unplug it will it post and load to windows 7. My bios is currently set to onchip USB 1.1 + 2. When I switch it to USB 1.1 though, it loads up alright. Please find a way to fix this. I have upgraded my firmware to 1.4.2
January 12th, 2010 17:33
Well, I thought this driver download was a successful one, no problems at all except when changing some options through the LCD the DPI auto gets higher and you have to duoble click at the “DPI-Switch” button to fix it and secondly the DPI changes some time for none reasons..
But my Question to anyone of you who knows: How do I get my nickname “imonoz” displayed on the mouse?
January 21st, 2010 12:54
Best mouse ever imo. Never felt such accuracy before and this isnt my first mouse. I have had whole bunch of mice.
But im not able to use the macro system. There are 4 buttons out of use at this point.
Why not inform us about this issue?
January 22nd, 2010 03:03
I have no idea why SteelSeries is delaying the release of firmware and software updates for their current line of mice. Both the Kinzu and Xai were so hyped, and just like the Ikari they failed in the beginning. SteelSeries has always had bad quality control in the beginning.
January 22nd, 2010 06:13
This is absolutely ridiculous. I’ve been dealing with severe mouse accel for nearly three months now, not to mention the random tracking problems that everyone else is having too. I paid $170AU for this mouse and it STILL isn’t working properly. When can we expect a fix?
January 22nd, 2010 11:43
Even logi which is avago’s largest partner dont have a fix yet, chill my friend, there will be a fix for sure since the sensor is common in alot of mices
January 23rd, 2010 15:10
Excuse me, i just baught Xai mouse 2 days ago, and with it a Steelseries SP. When i use the mouse on the MAT it “spikelags” like if it cant run on plastic. Like if i slowly turn 180degrees it “lags” somehow.? When i use it on my old Qck it works fine.
So whats the problem here?, i got glides on etc.. Is Xai mouse weak for plastic? or any options in the Xai configuration i can change so it can run smooth on the SP?
January 23rd, 2010 21:12
@icron:
Like you can see on the following pic, dsn from fnatic use the Xai with a SP too! So it should work on this pad without issues.
http://www.hltv.org/?pageid=154&galleryid=2318&pictureid=12056
January 24th, 2010 14:00
@Harald:
I dont get it. :/ its a brand new mouse. And a brand new SP mousepad. But it does that “spikelag” thingy if i move it slowly to left or right. Like its difficult for it to work on it. :s
February 10th, 2010 23:24
yup … i guess almost all of us are waiting for updated configuration software. I created an account and I sent in a tech request to SS about 3 weeks ago and haven’t heard back from them either. The first couple times using the software to configure my Xai worked like a charm. then i wanted to change macros on the right buttons. When i went to assign, the UI/Software crashes and have to task manager close it. Reinstalled, etc, etc… same issue. Tere is something deep in there and maybe it’s confusing SS to? … argh … waiting … at least my mouse mostly works.
February 11th, 2010 20:56
UPDATE:
you know … when stuff like this happens it seems like forever. Correction on previous post - It was January 29th when i opened my ticket. I received a response from SS just now - 2 weeks later. So at least they are looking into my circumstance. I’ll update again on correspondence.
FYI System:
ASUS G50VT Notebook
P8700 2.52×2
Vista 64
4GB DDR3
NVIDIA GeForce 9800M GS 512MB DDR3
February 25th, 2010 05:24
Hello,
Is there an update on the problems some of you are having with the Xai? Have the SS reps responded to you? Is there a firmware update coming or what?
February 28th, 2010 04:44
I just RMA’d my Xai after 25 days of talking with customer support. Steelseries really needs to get their support section together. 25 days to resolve a technical issue is absolutely rediculous.
Another problem I had with my Xai was my polling rate was jumping to 4000+. I know that can be extremely bad for my motherboard. Thank god I didn’t fry it.
Anyone here that didn’t update to the new 1.4.2 firmware? I’d like to know how the mouse functions because when I recieve my new one, I don’t want to put the newest firmware on it.
February 28th, 2010 19:34
mike,
it didnt run in 4000hz; just that most programs that measuring polling rate bugging out with reading polling rates over 500.
keep it at 500hz anyway. you wont feel any difference anyway between 1 and 2 ms and 500hz is more stable.
March 1st, 2010 07:14
lee,
thanks for the response, i wasn’t aware the programs were bugged. makes sense though.
you’re right about the 500hz too, that’s what I’ve always used. just kinda freaked me out when I saw it jumping from 4000-9000hz. haha
March 4th, 2010 05:56
I installed 1.4.2 with no problems other than no macros. However Ive only had it for 1 day so far. It definitly is 1.4.2. Maybe they fixed the firmware? or maybe they fixed the mice…Either way mine is upgraded and working fine. HOWEVER I still cant get the macros working, and without it the extra 2 buttons are useless. Wh am I not able to map these extra buttons to a keyboard key!!??! A 20 dollar logitech mouse allows you to do that! but not this 90 dollar pos.
March 4th, 2010 06:49
Hey guys..i have a big problem here..i cannot customize the profile of my kinzu mouse..
after i downloaded the software at the steelseries website and clicking the software..it that whats the problem??kindly help me guys..
March 4th, 2010 13:11
Update the firmware for god sake.
Spent so many € in a mouse that perform really badly.
Plus i have to say that your customer support is at least SLOW, i have waited for more than 1 month and no responses.
March 5th, 2010 18:09
I absolutely liked this blog post
March 7th, 2010 08:40
So it’s been nearly four months since the last firmware update and I still have a lot of positive accel, random times where the mouse stops tracking completely and moves on its own, and a horribly inconsistent mouserate that is much lower than I set it to using exactrate.
What’s going on SS?
March 8th, 2010 20:21
A tool to remove the firmware would be enough so that you can install an older one…
March 21st, 2010 05:13
You have got your point through much better than I at any time might, thank you!
April 1st, 2010 22:42
Big LuLz having the same problems u guys are ; /. SS doesn’t even help T_T
April 2nd, 2010 01:14
Problems here too with my new Xai and 1.4.2 Software/Firmware:
1. PC now needs 45 seconds longer to boot (or to say it better - it hangs for 45 seconds before the boot process is starting). That’s unacceptable. Doesn’t happen with the Ikari Laser Mouse. USB Legacy disabled/enabled makes no difference.
2. Firmware updater said firmware didn’t get updated successfully. But obviously it did!?
A shame for such an expensive device.
April 5th, 2010 10:29
Fix the kinzu please !!!
April 6th, 2010 08:51
@robocop
Nobody can hear you scream… at Steelseries.
April 6th, 2010 11:15
Problem here too, my xai bricked…T_T
Is anyone here have resolved this problem ?
April 8th, 2010 17:27
Well, ive been chatting with Mike Stanowski from Steel Series, and directed him here. Maybe we can get SS moving on an update. My guess is they really havent got a clue theres a problem.
Mike, if your reading this, thanks for at least looking at it.
April 9th, 2010 20:17
Yeah,
I’m in contact with Matt at the support system and it seems he doesn’t really get the point about the boot problem.
April 11th, 2010 10:21
1. PC now needs 45 seconds longer to boot (or to say it better - it hangs for 45 seconds before the boot process is starting).
The black screen before the Windows logo comes up? I wondered what was causing that since I’d never had it up until a few months ago.
April 12th, 2010 08:00
Yep, it’s a black sreen here.
The BIOS somewhat hangs for 45 seconds before beginning the boot procedure at all. So I even have to wait 45 seconds to get into the BIOS setup. Windows is loading after that 45 seconds delay. So any Windows tweaks can’t help here. The mouse hardware is somewhat confusing the BIOS initialization.
It looks like this:
-> shutdown PC
-> power up PC
-> 45 seconds hang
-> BIOS initialization (Board boot procedure) gets started
-> Windows gets loaded
Ikari mouse didn’t give me that! There it looks like this:
-> shutdown PC
-> power up PC
-> BIOS initialization (Board boot procedure) gets started
-> Windows gets loaded
April 12th, 2010 20:49
Well even after reading this blog I ended up buying a Xai, and quess what? I’ve experienced every problem listed here. Inconsistent USB polling rate with random spikes up to 1000-9000Hz.
The mouse changes CPI on its own and it does it very frequently when it starts doing so.
Sometimes the mouse cursor (or crosshair when gaming) drags “behind” when you move the mouse.
The sensor also “shuts down” occasionally, meaning the mouse doesnt track at all or skips like hell.
I believe all of these to be programming errors since theyre very random and fix themselves after a short while and thus should be fixable.
PS.
Steelseries, you really should get a better embedded software team, this firmware (1.4.2) is just buggy as hell.
April 13th, 2010 14:34
FIX THE FIRMWARE you stupid duds Steelseries
it’s totally bugged, you set 400CPI on the mouse but it feels as though it’s running at about 4000CPI
April 19th, 2010 06:31
Mike Stanowski, Apr 18 18:45 (CDT):
Hey Jordan,
This is actually a hardware issue with a faulty USB controller in the mouse and I’d be more than happy to help you exchange your SteelSeries product. Please provide the following information for warranty purposes: Thats what I got from ss today
April 19th, 2010 11:15
Hi Natsu,
which problems are caused by your faulty usb controller? please post your experiences as soon as you get your new mouse. thanks!
April 20th, 2010 18:58
Yeah Natsu, what problem(s) did you report to the SteelSeries guy to get that “fautlty USB controller” reply?
April 21st, 2010 04:13
umm cpi would sky rocket like crazy. I would have 400cpo but it seemed like 5000 cpi. My mouse would sometimes go crazy? And yeah once I get my mouse I will.
April 21st, 2010 12:17
@Natsu: Ok, thanks! Don’t have this problem with mine.
May 2nd, 2010 06:24
Sent the mouse back on the 29th. I will update see how it works when I get the new one.
May 24th, 2010 19:53
I’ve been happy with mine. It does have minor acceleration which you can find if you look at the graphs floating around on some of the review sites. The only time mine has not tracked perfectly the lens was dirty. Once I cleaned the lens things went back to normal (meaning good). I didn’t like the shape at first, but give it time, now I like it a lot. I have my fingers crossed that the problems so many of you are experiencing are some build issues and not a systemic problem.
May 30th, 2010 05:49
I just buy a Xai mouse.
I have a problem with the driver.
I dw the 1.4 software but it’s don’t resolve
In windows the Xai mouse appaer like this :
Mouse HID
Driver Microsoft 6.0
mouhid.sys
mouclass.sys
Is that normal that this mouse use microsoft Driver????
When i play Aion, all the button doesn’t work
pls help
May 31st, 2010 04:35
Still haven’t experienced any of the acceleration problems people complain about. Only the scroll wheel problem, and the fact that the LCD screen doesn’t work properly in terms of when you switch your CPI.
June 4th, 2010 19:27
Seb, I’ve got the same problem, and all the others already sad before.
Just bought my steelseries XAI, downloaded the software, and did the firmware update, the error message was, that the firmware was NOT updated succesfuly, but as the most of you guys it shows on the lcd menu and in the software the newest version, but the problems still remains, my exactrate is very instable, i use 500 and testing it shows some thing between 125 to 500 to 1000. I will be very glad if somebody could help me!
June 5th, 2010 00:43
When they send me my new xai mouse ill see how it works. It Took them about a month to test my mouse and send me a new one T_T.SteelSeries Support is horrible btw.
July 4th, 2010 22:32
GUYS.i had the scroll problem(couldnt bunny couse some scroll didnt regist) and i didnt installed the FW 1.4.2 and the mouse with defauly firmware was OK!!
July 8th, 2010 11:34
The best mouse ever imo. Both precision and speed. Still cant handle the macros but ill survive that.
July 8th, 2010 19:56
@ Natsu :
dont say that. Steelseries support is the best ever I known. Do you believe that I’m in Vietnam, my friend bought Ikari from USA and bring to me in Vietnam. the mouse was broken. I had no idea to do with it. I tried to post it in SK-gaming forum. Amazingly there were a person of Steelseries contact me and I had my new mouse replaced !! to be honest, my mouse didn’t have warranty in ASIA at all. And they find me to get my mouse warranty !!! this was the best customer service I’ve ever had !!!
@ all : I just buy my XAI today to replace the Kinzu ( I can’t stand the accel )
It’s perfect, but I prefer the sensor with smaller shape like kinzu :D
PEACE !!!
July 22nd, 2010 19:55
guys tell me if 1.2.179 is ok with tracking?
July 23rd, 2010 02:19
Hello,
Anybody experiencing a Xai issue that became apparent after a firmware update, please contact us at:
Http://www.steelseries.com/support
This includes: scrollwheel issues, sensitivity & tracking issues, setting & cpi problems, and boot issues.
We are aware that the native ’selective suspend’ feature in Windows 7 may be causing the firmware update process to become corrupt.
If you have any doubt about the performance of your mouse please do contact us as soon as possible.
-Mike
SteelSeries Support
July 24th, 2010 03:31
The only time i have problems with sensor is after i restart and possible logoff/on.
All I have to do is cycle through the dpi settings with the dpi button above the scroll wheel a few times to reload the configs in the mouses memory. Then my sensitivity/sensor issues are fixed and my aim is amazing.
Another thing I do is I cycle through my dpi with the mouse off the mousepad for a little bit then put it on the mousepad and cycle one more time so that way the sensor re-adjusts to the surface. Try it out let me know what you guys think.